Have a question or a problem with the Blask app? Below you'll find how to reach us plus answers to the most common questions about Blask Solar and Blask Charge.
We usually reply within 2 business days.
Didn't find your answer? Email us at support@blask.io.
Blask Solar forecasts your solar PV production and identifies optimal self-consumption windows based on weather forecasts and PSE RCE energy prices.
Blask Charge identifies the cheapest charging windows for an electric vehicle or home energy storage based on hourly PSE prices and the parameters you provide (battery capacity, charger power, target charge level).
The current version of the app is fully free. A paid plan (Blask Max) with additional features may be introduced in the future — we'll give advance notice, and current free features won't be restricted without clear notification.
You can delete your account at any time directly in the app: Settings → Delete Account. This is irreversible and permanently deletes your profile, installation data, production history, forecast accuracy data, and charging profile.
If you can't access the app, email support@blask.io — we'll handle your request in line with our Privacy Policy.
Recommendations (production forecasts, optimal windows, estimated costs) are informational and estimated only. Weather forecasts, PSE prices, and calculations based on the data you provide may differ from actual outcomes. Blask does not guarantee forecast accuracy or actual savings — see the Terms of Service for details.
Check that notifications are enabled in the app (notification settings) and in your phone's system settings for the Blask app. If the problem persists, email support@blask.io with your phone model and OS version.
No. Blask does not connect to your vehicle, charger, inverter, or meter. You enter installation parameters and charge level manually. We also don't collect background GPS location or meter consumption data — see our Privacy Policy for more.